Skip to content
Knowledgebase

Refund Policy

Last Updated: 07th, August 2024
Last Reviewed: 07th, August 2024

This Refund Policy describes the terms for providing reimbursements on products and services distributed by Horizon Hosting Limited (“we”, “us”, or “our”), Company Number 13693820, Old Airfield Farm, Gloucester, Gloucestershire GL2 7NG, United Kingdom of Great Britain and Northern Ireland, email: [email protected], phone: 07421353203.

We may modify this Refund Policy at any time without any prior notice, therefore it is your responsibility to periodically review this Refund Policy to stay informed of updates. You will be subject to and will be deemed to have been made, aware of and to have accepted, the changes in any revised Acceptible Use Policy by your continued use of the Service after the date such revised Refund Policy are posted.

Standard Refund Terms

Products and services distributed by us may only be refunded if the customer requested a refund using the support ticket system within seventy-two (72) hours from the date of transaction.

Please Note: If a refund to your original payment method is not possible, we will provide a refund to your billing system balance as an alternative.

“Date of transaction”, for the purpose of this Refund Policy, refers to the date and time of when the service or invoice was considered paid by the billing system.

“Support ticket system”, for the purpose of this Refund Policy, refers to the online support ticket system which is available on our billing platform (https://billing.hrznhosting.com/).

We reserves the right to accept or deny refund requests for any reason.

Products available for refund under standard refund terms

  • Managed Panel Services
  • Managed Web Services
  • Managed VPS Services
  • Product Addons

“Managed Services”, for the purpose of this Refund Policy, refers to products and services distributed by us which can be remotely controlled, edited, logged, or otherwise managed by a our provided control panel.

Products not available for refunds

  • Dedicated Servers
  • Custom Offers
  • Quotes

We reserves the right to accept refund requests for services that would otherwise not be available for refunds due to the category they are placed within.

Compensation

Under certain circumstances we may issue credit to your billing system, provide discount codes, or reward special offers,such as free months or lowered prices, on current services as a form of compensation. Compensation is issued at the decision of the management team and may only apply to select users.