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How to cancel a Horizon service

This guide details how to cancel a service with Horizon Hosting. You are free to cancel your service(s) any time. Any refund requests MUST be made via a billing ticket, or they will not be handled.

Cancelling a service

  1. Navigate to the Billing Panel, and log in.
    • Horizon Hosting billing panel, with login options highlighted
  2. On the client dashboard, “Manage” the service you would like to cancel
    • Horizon Hosting Client Dashboard
  3. On the product details page, choose the “Request cancellation” option
    • Horizon Hosting Product Details
  4. Fill in the details for the cancellation request, and click “Request Cancellation”
    • Cancellation Reason will help us understand why you are cancelling your service, so we can improve. Filling this in is not necessary, but is very helpful
    • Cancellation Type
      • Immediate - The cancellation will be processed within 24 hours and the server will be removed
      • End of Billing Cycle - The server will be kept until payment is next due, at which point the server will be removed
    • Horizon Hosting Cancellation Request

Your cancellation request has now been sent. You should receive a confirmation email.