Cookie Policy
Last Updated: 11th, June 2026
Last Reviewed: 11th, June 2026
This Cookie Policy describes how Horizon Hosting Limited (Company Number: 13693820), 11 Ann Wicks Road, Frampton On Severn, Gloucester, GL2 7HH, United Kingdom of Great Britain and Northern Ireland (“we”, “us”, or “our”), email: [email protected], phone: +44 20 31379373 uses cookies and similar technologies on our websites (https://hrznhosting.com, https://billing.hrznhosting.com) (the “Services”).
By using the Services you will be presented with a cookie consent banner. Non-essential cookies will only be set after you have given your explicit consent. You may withdraw or change your consent at any time by clicking Cookie settings in the footer of any page.
This policy should be read alongside our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Cookies set by the website operator are called “first-party cookies”. Cookies set by third parties (other than the site you are visiting) are called “third-party cookies”.
Similar technologies include local storage and session storage, which work in a comparable way and are subject to the same consent rules under this policy.
How we obtain consent
When you first visit one of our Services, a cookie consent banner is displayed. We will not set any non-essential cookies until you have:
- Clicked Accept all, or
- Clicked Manage preferences and saved a choice that includes one or more optional categories.
Clicking Reject optional or closing the banner without making a selection will result in only strictly necessary cookies being set.
Your consent is stored in a cookie named hrzn_consent on .hrznhosting.com and is valid for 12 months. Because this cookie is scoped to .hrznhosting.com, a choice made on hrznhosting.com applies automatically to billing.hrznhosting.com and vice versa — you will not be asked to consent twice across our properties.
You may change or withdraw your consent at any time by clicking Cookie settings in the footer of any page.
Cookies we use
Strictly necessary
These cookies are essential for our Services to function and cannot be switched off. They do not require your consent under the Privacy and Electronic Communications Regulations (PECR). They are set in response to actions you take, such as logging in or processing a payment.
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
WHMCS* | Horizon Hosting (WHMCS) | Authenticated session token. Keeps you logged in to the billing portal. The cookie name contains a unique suffix specific to our installation. | Session |
cf_clearance | Cloudflare | Confirms your browser passed the Cloudflare bot and DDoS challenge. Required to access the site. | 1 year |
__stripe_mid | Stripe | Device fingerprint used by Stripe for fraud prevention. Set on payment pages only. | 1 year |
__stripe_sid | Stripe | Short-lived payment session token used during checkout. | ~30 minutes |
hrzn_consent | Horizon Hosting | Stores your cookie consent preferences so you are not asked again. | 1 year |
Functional
These cookies enable enhanced functionality. Declining them will not prevent you from using the Services, but certain features may be unavailable.
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
g_state | Stores the render state of the Sign-In with Google button on the billing portal login page. | Session |
Note on **g_state**: This cookie is set automatically by Google’s Sign-In library when the login button is rendered on the page — before any user interaction with the button occurs. We are unable to prevent this cookie being set while the Google Sign-In option remains available, as it is embedded within third-party authentication functionality in our billing software. If you prefer not to receive this cookie, you may log in using your email address and password instead; the cookie is only set on pages that display the Google Sign-In button.
Analytics
These cookies help us understand how visitors use our Services, which pages are visited most, and where errors occur. All data collected is anonymised and aggregated. No information is used to identify individual users, and no data is shared with advertisers.
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
ph_phc_*_posthog | PostHog | Anonymous session and event tracking. Records page views, feature usage and errors. Hosted in the EU. | 1 year |
posthog_ph_id | PostHog | Anonymous device identifier used to link browsing sessions over time without identifying you personally. | 2 hours |
Analytics cookies are only set after you have given your consent. If you decline or withdraw consent, PostHog will be instructed to stop capturing data for your session.
Third-party cookies
When you use certain features of our Services, third parties may set their own cookies directly on your device. These are subject to the respective third party’s own privacy and cookie policies. The third parties relevant to our Services are:
| Third party | When their cookies may be set | Their cookie policy |
|---|---|---|
| Stripe | When you visit a payment page | https://stripe.com/cookie-settings |
| PayPal | When you visit a payment page | https://www.paypal.com/uk/legalhub/paypal/cookie-full |
| When the Sign-In with Google button is displayed | https://policies.google.com/technologies/cookies | |
| Cloudflare | On all pages (security challenge) | https://www.cloudflare.com/cookie-policy/ |
| PostHog | When you agree to analytical cookies | https://posthog.com/privacy |
We have no control over, and accept no responsibility for, the cookies set by these third parties.
Legal basis
We rely on the following legal bases for setting cookies:
- Strictly necessary cookies — set on the basis of legitimate interests and contractual necessity. No consent required under PECR.
- Functional and analytics cookies — set only with your prior, freely given, specific, and informed consent in accordance with PECR and UK GDPR Article 6(1)(a).
Consent is recorded with a timestamp. We may ask you to re-consent if we make a material change to our cookie usage. Any consent recorded before the date of a material change will be treated as expired and you will be asked to confirm your preferences again.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our Services. The “Last Updated” date at the top of this page will be revised accordingly. If we make a material change to the cookies we use, we will update the consent required date and prompt all users to review and re-confirm their preferences.
We encourage you to review this policy periodically.