Cancelling your Subscription
How to cancel a Horizon Hosting service, and how to cancel a PayPal subscription.
You're free to cancel your service(s) at any time. Any refund requests must be made via a billing ticket, or they will not be handled.
Questions?
If you have any questions or need support, contact us.
Cancelling a Horizon service
Open the billing panel
Navigate to the Billing Panel and log in.
Manage the service
On your client dashboard, click "Manage" on the service you'd like to cancel.
Request cancellation
On the product details page, choose "Request Cancellation".
Fill in the details
- Cancellation Reason helps us understand why you're leaving so we can improve, this is optional but appreciated.
- Cancellation Type:
- Immediate: processed within 24 hours, your server is removed straight away.
- End of Billing Cycle: your server is kept until your next payment is due, then removed.
Click "Request Cancellation" to submit. You'll receive a confirmation email once it's processed.
Cancelling a PayPal subscription
If you pay via PayPal pre-approved payments (subscription), cancelling your Horizon service does not automatically cancel the PayPal side, you'll need to cancel that separately.
Log in to PayPal
Navigate to PayPal and log in.
Open account settings
Hover over your name in the top right corner, and click "Account Settings".
Manage pre-approved payments
Choose "Money, banks and cards" from the sidebar, scroll to the bottom of the page, and click "Manage pre-approved payments".
Cancel the payment
Select the pre-approved payment for Horizon Hosting, then click "Cancel".