Contact Us
Details on the methods on how to contact us
Getting further support is easy, just look at the available support options below.
Billing & Refunds
Billing enquiries and refund requests should be handled via our Billing Panel Tickets, not Discord.
Discord
Join the HRZN Discord, a friendly community full of people who are ready to help!
Support Rules
The Discord server rules must be followed at all times. Please note that we do have specific rules for both tickets and community support individually.
Community support channel
The #community-support channel is for addon or game-related questions, where fellow clients or our support team can lend a hand. For example, asking how to install DarkRP or Cobalt Essentials.
Discord tickets
Discord tickets should be used for service-specific issues, where you think one of our team needs to step in.
To open a ticket, go to the #new-ticket channel and select the correct department, then sit back while one of our team comes to assist.
Billing Panel Tickets
Use the Billing Panel for anything related to your account, payments, or service plan, including refund requests.