Troubleshooting Tools
MTR Report
How to produce a MTR (My Traceroute) report on Windows or Linux to diagnose network issues.
What is a MTR Report?
A MTR (My Traceroute) Report is a network diagnostic tool. This allows a technician to view the path a packet takes from a source to a destination across the internet. This form of report allows us to collect data over a period of time. This report can show us the reliability of a network and where specifically issues may occur.
How to produce a report
Windows
- Download and extract WinMTR to a folder on your computer.
- Open the
WinMTR_x64folder - Run
WinMTR.exe - Enter the hostname or IP address provided to you into the textbox labelled Host
- Click the Start button
- After 5 minutes click the Stop button
- Click the Export TEXT button and save the file to your computer
- Upload the file to your technician
Linux
- Run
mtr -w -c 75 <address>in your terminal - Once complete, send the results to your technician