Troubleshooting Tools

MTR Report

How to produce a MTR (My Traceroute) report on Windows or Linux to diagnose network issues.

What is a MTR Report?

A MTR (My Traceroute) Report is a network diagnostic tool. This allows a technician to view the path a packet takes from a source to a destination across the internet. This form of report allows us to collect data over a period of time. This report can show us the reliability of a network and where specifically issues may occur.

How to produce a report

Windows

  1. Download and extract WinMTR to a folder on your computer.
  2. Open the WinMTR_x64 folder
  3. Run WinMTR.exe
  4. Enter the hostname or IP address provided to you into the textbox labelled Host
  5. Click the Start button
  6. After 5 minutes click the Stop button
  7. Click the Export TEXT button and save the file to your computer
  8. Upload the file to your technician

Linux

  1. Run mtr -w -c 75 <address> in your terminal
  2. Once complete, send the results to your technician

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