Terms and Conditions

Horizon Hosting Limited (trading as "Horizon Hosting") Company Number: 13693820 Registered in England and Wales

Last Updated: 12 November 2026

These Terms and Conditions (the "Terms") form a legally binding agreement between you and Horizon Hosting Limited, a company registered in England and Wales under company number 13693820, trading as "Horizon Hosting". Capitalised terms used in these Terms have the meanings given to them in our Glossary, which forms part of, and is incorporated by reference into, these Terms.

These Terms govern your access to and use of our Websites and the Services (each as defined in the Glossary).

By accessing the Websites or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access the Websites or use the Services, and you must discontinue use immediately.

These Terms are supplemented by our Acceptable Use Policy, Privacy Policy, Cookie Policy, Refund Policy, Support Policy, and Intellectual Property Policy, each of which is incorporated into these Terms by reference. Where a specific signed agreement exists between you and us (such as a business services agreement), that agreement takes precedence over these Terms to the extent of any conflict. Where we offer separate Business Terms for commercial customers, those terms will apply in preference to these Terms once agreed in writing between the parties.

The Services are not intended for use by any person or entity in any jurisdiction where such use would be contrary to local law or regulation, or which would subject us to any registration requirement within that jurisdiction. If you access the Websites or Services from outside the United Kingdom, you do so on your own initiative and are solely responsible for compliance with local laws, to the extent they apply.

1. Changes to these Terms

We may revise these Terms at any time by updating this document. We will update the "Last Updated" date shown above. You waive any right to receive individual notice of each change, and it is your responsibility to review these Terms periodically. Your continued use of the Websites or Services after a revised version is posted constitutes your acceptance of the revised Terms.

2. Eligibility and User Representations

By using the Websites or Services, you represent and warrant that:

(a) all information you provide to us, including registration and billing information, is true, accurate, current and complete, and you will promptly update it as necessary;

(b) you have reached the age of majority in your jurisdiction, or, where permitted by local law, you have the verifiable consent of a parent or legal guardian to use the Services;

(c) you are not otherwise prohibited from using the Services under the laws of England and Wales or any other jurisdiction applicable to you;

(d) you will not access the Websites through any automated or non-human means, including bots, scripts, scrapers, or similar tools, except as expressly permitted by us in writing;

(e) you will not use the Websites or Services for any illegal or unauthorised purpose; and

(f) your use of the Websites or Services will not violate any law or regulation applicable to you.

If any information you provide is untrue, inaccurate, outdated or incomplete, or if we reasonably believe any of the above representations to be false, we may suspend or terminate your account and refuse any current or future use of the Websites or Services, in accordance with Clause 9 (Term, Suspension and Termination).

3. User Registration and Account Security

You may be required to register an account to use certain Services. You agree to keep your password and account credentials confidential and are responsible for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to keep your credentials secure.

4. Acceptable Use

Use of the Websites and Services is subject to our Acceptable Use Policy, which forms part of, and is incorporated by reference into, these Terms. Without limiting that policy, you agree not to, among other things: use the Services for any unlawful purpose; interfere with or disrupt the Websites, Services, or the network, systems, or services of us or other customers; attempt to gain unauthorised access to any systems or data; transmit viruses, malware, or other harmful code; or use the Services to send unsolicited bulk communications. A breach of the Acceptable Use Policy is a breach of these Terms and may result in suspension or termination in accordance with Clause 9.

5. Submissions and Feedback

Any Submissions (as defined in the Glossary) you provide to us are provided on a non-confidential, non-proprietary basis. You agree that all Submissions become our sole and exclusive property. We are entitled to the unrestricted use and dissemination of Submissions for any purpose, commercial or otherwise, without acknowledgement or compensation to you. You waive all moral rights in your Submissions and warrant that they are original to you or that you otherwise have the right to submit them, and you agree that there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

6. Third-Party Websites and Content

The Websites and Services may contain, be hosted alongside, link to, embed, or otherwise reference Third-Party Content (as defined in the Glossary). This clause applies regardless of whether such Third-Party Content is embedded in, attached to, linked from, or otherwise referenced on or through our Websites or infrastructure.

We do not investigate, monitor, or verify the accuracy, legality, availability, accessibility, or appropriateness of any Third-Party Content, and we are not responsible or liable for it, including its accuracy, offensiveness, reliability, or privacy practices. Inclusion of, linking to, or hosting of Third-Party Content does not imply our endorsement of it. You access and use Third-Party Content entirely at your own risk, and these Terms cease to govern once you leave our Websites or Services.

7. Website and Service Management

We reserve the right, but not the obligation, to:

(a) monitor the Websites and Services for breaches of these Terms;

(b) take appropriate action against anyone who, in our sole discretion, breaches these Terms or the law, including reporting to law enforcement;

(c) restrict, refuse, or disable access to any content, account, or feature at our discretion;

(d) remove or disable content that is excessive in size or burdensome to our systems; and

(e) otherwise manage the Websites and Services to protect our rights, property, and the proper functioning of our infrastructure.

The following policies form part of, and are incorporated by reference into, these Terms:

Glossary — sets out the meaning of capitalised terms used in these Terms and our other policies.
Acceptable Use Policy — governs permitted and prohibited use of the Services.
Privacy Policy — explains how we collect, use, and protect personal data.
Cookie Policy — explains how we use cookies and similar tracking technologies on the Websites.
Refund Policy — sets out your rights to cancel and obtain refunds.
Support Policy — sets out the channels and scope of support we provide.
Service Level Agreement (SLA) — where applicable to your Service, sets out any response and resolution time commitments.
Intellectual Property Policy — sets out how third-party IP and infringement reports are handled, how we treat ideas and suggestions you send us, and the terms that apply to reviews, testimonials, and other content you submit for us to publish.
Affiliate Payout & Balance Terms — governs eligibility, commission balances, and withdrawals for our affiliate programme, where you choose to participate.

In the event of any conflict between these Terms and a policy referenced above, the specific policy will govern in relation to the subject matter it covers.

9. Term, Suspension and Termination

These Terms remain in effect for as long as you access the Websites or use the Services.

Without limiting any other provision of these Terms, we reserve the right, in our sole discretion, and without notice, liability, or any obligation to provide a reason, to:

(a) suspend or terminate your account and any associated Services;

(b) deny, restrict, or remove your access to the Websites or Services by any means, including blocking IP addresses, firewall rules, or other technical measures;

(c) remove, disable, or delete any content, data, or material published or stored by you, including content published via the Services; and

(d) do any of the above immediately and without prior warning.

If we suspend or terminate your account for any reason, you are prohibited from registering or attempting to register a new account, whether under your own name, a false name, or on behalf of a third party.

In addition to suspending or terminating your account, we reserve the right to pursue any appropriate legal remedy, including civil or criminal action.

Survival. Termination or expiry of these Terms, or discontinuation of the Websites or a Service, does not affect any right or obligation that by its nature is intended to continue beyond that point. Without limitation, Clause 15 (Indemnification), Clause 16 (Governing Law, Jurisdiction and Dispute Resolution), Clause 17 (User Data), any rights or licences relating to the processing, retention, or ownership of intellectual property or Submissions, and any obligations relating to the processing of personal data, shall survive termination or expiry of these Terms and continue to bind the parties.

10. Support

Support for the Services is provided in accordance with our separate Support Policy, which forms part of these Terms and which we may amend from time to time. Please refer to that policy for details of scope, availability, and how to contact us.

11. Modifications and Interruptions to Services

We reserve the right to change, modify, upgrade, downgrade, suspend, discontinue, or otherwise alter any part of the Websites or Services at any time and for any reason, without notice and without any obligation to maintain, support, or continue providing any particular feature or Service.

We do not guarantee that the Websites or Services will be available at all times. We may experience hardware, software, network, or other issues, or need to perform maintenance, resulting in interruptions, delays, or errors.

To the fullest extent permitted by law, we will have no liability to you for any loss, damage, or inconvenience arising from any modification, price change, suspension, discontinuation, downtime, or unavailability of the Websites or Services.

12. Corrections

The Websites and our published materials may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, availability, or other information. We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information at any time, without prior notice.

13. Disclaimer of Warranties

THE WEBSITES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE WEBSITES AND SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITES AND SERVICES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR COMPLETENESS OF ANY CONTENT MADE AVAILABLE THROUGH THE WEBSITES OR SERVICES, AND WE ASSUME NO LIABILITY FOR: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITES OR SERVICES, SAVE AS SET OUT IN CLAUSE 14; (C) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITES OR SERVICES; (E) ANY MALWARE TRANSMITTED BY ANY THIRD PARTY; AND (F) ANY LOSS OR DAMAGE ARISING FROM CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE VIA THE WEBSITES OR SERVICES.

Nothing in this Clause 13 excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

14. Limitation of Liability

To the fullest extent permitted by law:

(a) we shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of, or inability to use, the Websites or Services, even if we have been advised of the possibility of such damages;

(b) our total aggregate liability to you arising out of or in connection with these Terms or your use of the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us for the Service giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the claim; and

(c) nothing in this Clause 14 excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. If you are a consumer, this Clause does not affect your statutory rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless Horizon Hosting Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

(a) your breach of these Terms or any policy incorporated by reference;

(b) your use or misuse of the Websites or Services;

(c) any content, data, or material you upload, store, transmit, or make available using the Services;

(d) your violation of any applicable law or regulation; or

(e) your infringement of any third party's rights, including intellectual property or privacy rights.

This indemnity does not apply to the extent a claim arises from our negligence, our breach of these Terms, or our wilful misconduct, or to the extent it would be unlawful for you to indemnify us as a consumer under applicable law.

16. Governing Law, Jurisdiction and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, and each party irrevocably submits to that jurisdiction. This applies regardless of where you access the Websites or Services from, and regardless of your country of residence or incorporation.

You agree that any dispute will be resolved exclusively through litigation before the competent courts of England and Wales, and not through arbitration or any other non-legislated or private dispute resolution process. Neither you nor we will bring or participate in any arbitration proceeding, whether administered by a private arbitral body or otherwise, in connection with these Terms, unless both parties separately agree in writing to do so after a dispute has arisen.

17. User Data

We maintain certain data that you transmit through the Websites or Services for the purpose of operating and managing them. Although we may perform routine backups of some data, you are solely responsible for ensuring the accuracy of, and for maintaining independent backups and copies of, any data you transmit, store, or make available using the Services, and for ensuring such data remains available to you.

You agree that we have no liability to you for any loss, corruption, or unavailability of such data, and you waive any right of action against us in respect of such loss, corruption, or unavailability, save to the extent it arises from our negligence or wilful default and cannot lawfully be excluded.

18. Language

These Terms may be translated into languages other than English for convenience. In the event of any conflict or inconsistency between the English version of these Terms and any translated version, the English version shall prevail.

19. Electronic Communications, Transactions, and Signatures

Visiting the Websites, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Websites, satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Websites.

You waive any rights or requirements under any statute, regulation, rule, ordinance, or other law in any jurisdiction that requires an original (non-electronic) signature, or the delivery or retention of non-electronic records, or payments or the granting of credit by any means other than electronic means.

20. Miscellaneous

These Terms, together with any policies incorporated by reference, constitute the entire agreement and understanding between you and us regarding the Websites and Services. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision.

These Terms operate to the fullest extent permissible by law. We may assign or transfer any or all of our rights and obligations under these Terms to another party at any time, including in connection with a merger, acquisition, or sale of assets. We shall not be liable for any loss, damage, delay, or failure to act caused by any event beyond our reasonable control.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms, or as a result of your use of the Websites or Services.

These Terms will not be construed against us merely because we drafted them. You waive any defence based on the electronic form of these Terms or the fact that the parties did not physically sign them.

21. Contact Us

If you have any questions about these Terms, please contact us at:

Horizon Hosting Limited (trading as Horizon Hosting) 11 Ann Wicks Road Frampton On Severn Gloucester GL2 7HH United Kingdom

Company Number: 13693820 Email: [email protected] Phone: +44 20 3137 9373

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