Cookie Policy
Horizon Hosting Limited (trading as "Horizon Hosting") Company Number: 13693820 Registered in England and Wales
Last Updated: 12 November 2026
This Cookie Policy ("Policy") forms part of, and is incorporated by reference into, our Terms and Conditions (the "Terms"), and describes how Horizon Hosting Limited, a company registered in England and Wales under company number 13693820, trading as "Horizon Hosting" ("we", "us", "our", "Horizon Hosting"), uses cookies and similar technologies on https://hrznhosting.com and our billing platform at https://billing.hrznhosting.com (together, the "Services"). Capitalised terms not defined in this Policy have the meaning given to them in the Glossary.
Horizon Hosting also operates other websites, including horizonnetworks.uk, hrzn.link and hrzn.gg. Those websites do not currently set cookies or use any similar tracking technology, and this Cookie Policy does not apply to them. If that changes, we will update this policy accordingly.
By using the Services you will be presented with a cookie consent banner. Non-essential cookies will only be set after you have given your explicit consent. You may withdraw or change your consent at any time by clicking Cookie settings in the footer of any page.
This policy should be read alongside our Privacy Policy and our Terms and Conditions.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Cookies set by the website operator are called "first-party cookies". Cookies set by third parties (other than the site you are visiting) are called "third-party cookies".
Similar technologies include local storage and session storage, which work in a comparable way and are subject to the same consent rules under this policy.
2. How We Obtain Consent
When you first visit the Services, a cookie consent banner is displayed. We will not set any non-essential cookies until you have:
(a) clicked Accept all; or
(b) clicked Manage preferences and saved a choice that includes one or more optional categories.
Clicking Reject optional or closing the banner without making a selection will result in only strictly necessary cookies being set.
Your consent is stored in a cookie named hrzn_consent on .hrznhosting.com and is valid for 12 months. Because this cookie is scoped to .hrznhosting.com, a choice made on hrznhosting.com applies automatically to billing.hrznhosting.com and vice versa — you will not be asked to consent twice across those two pages. This cookie does not, and cannot, extend to any other domain we operate, including horizonnetworks.uk, hrzn.link or hrzn.gg.
You may change or withdraw your consent at any time by clicking Cookie settings in the footer of any page.
3. Do Not Track
Some web browsers transmit "Do Not Track" ("DNT") signals to websites. We do not alter our cookie or tracking practices in response to DNT signals. There is currently no consistent industry standard for honouring them, and no requirement under UK law — including the Privacy and Electronic Communications Regulations 2003 (PECR) — that we do so.
If you wish to limit or opt out of non-essential cookies, please use our consent system described in Section 2 above. You can access it at any time by clicking Cookie settings in the footer of any page.
4. Cookies We Use
4.1 Strictly Necessary
These cookies are essential for the Services to function and cannot be switched off. They do not require your consent under the Privacy and Electronic Communications Regulations 2003, as amended ("PECR"). They are set in response to actions you take, such as logging in or processing a payment.
| Cookie | Set By | Purpose | Expiry |
|---|---|---|---|
WHMCS* | Horizon Hosting (WHMCS) | Authenticated session token. Keeps you logged in to the billing portal. The cookie name contains a unique suffix specific to our installation. | Session |
cf_clearance | Cloudflare | Confirms your browser passed the Cloudflare bot and DDoS challenge. Required to access the site. | 1 year |
__stripe_mid | Stripe | Device fingerprint used by Stripe for fraud prevention. Set on payment pages only. | 1 year |
__stripe_sid | Stripe | Short-lived payment session token used during checkout. | ~30 minutes |
hrzn_consent | Horizon Hosting | Stores your cookie consent preferences so you are not asked again. | 1 year |
g_state | Supports the Sign-In with Google option on the billing portal login page, which you may use instead of an email address and password. | Session |
4.2 Analytics
These cookies help us understand how visitors use the Services, which pages are visited most, and where errors occur. All data collected is anonymised and aggregated. No information is used to identify individual users, and no data is shared with advertisers.
| Cookie | Set By | Purpose | Expiry |
|---|---|---|---|
ph_phc_*_posthog | PostHog | Anonymous session and event tracking. Records page views, feature usage and errors. Hosted in the EU. | 1 year |
posthog_ph_id | PostHog | Anonymous device identifier used to link browsing sessions over time without identifying you personally. | 2 hours |
Analytics cookies are only set after you have given your consent. If you decline or withdraw consent, PostHog will be instructed to stop capturing data for your session.
PECR, as amended by the Data (Use and Access) Act 2025, introduced a narrow exemption for cookies used solely for statistical purposes to improve a website. Because posthog_ph_id links your device across separate browsing sessions, we do not rely on this exemption and continue to treat all PostHog cookies as requiring your consent.
5. Third-Party Cookies
When you use certain features of the Services, third parties may set their own cookies directly on your device. These are subject to the respective third party's own privacy and cookie policies. The third parties relevant to the Services are:
| Third Party | When Their Cookies May Be Set | Their Cookie Policy |
|---|---|---|
| Stripe | When you visit a payment page | https://stripe.com/cookie-settings |
| PayPal | When you visit a payment page | https://www.paypal.com/uk/legalhub/paypal/cookie-full |
| When the Sign-In with Google button is displayed | https://policies.google.com/technologies/cookies | |
| Cloudflare | On all pages (security challenge) | https://www.cloudflare.com/cookie-policy/ |
| PostHog | When you agree to analytical cookies | https://posthog.com/privacy |
We have no control over, and accept no responsibility for, the cookies set by these third parties.
6. Legal Basis
We rely on the following legal bases for setting cookies:
(a) Strictly necessary cookies — set on the basis of legitimate interests and contractual necessity, including cookies needed to support a sign-in method you have chosen to use. No consent is required under PECR.
(b) Analytics cookies — set only with your prior, freely given, specific and informed consent in accordance with PECR and Article 6(1)(a) UK GDPR.
Consent is recorded with a timestamp. We may ask you to re-consent if we make a material change to our cookie usage. Any consent recorded before the date of a material change will be treated as expired and you will be asked to confirm your preferences again.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the Services. The "Last Updated" date at the top of this page will be revised accordingly. If we make a material change to the cookies we use, we will update the consent required date and prompt all users to review and re-confirm their preferences.
We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Cookie Policy, please contact us at:
Horizon Hosting Limited (trading as Horizon Hosting) 11 Ann Wicks Road, Frampton On Severn, Gloucester, GL2 7HH, United Kingdom Company Number: 13693820 Email: [email protected] Phone: +44 20 3137 9373